How do I place an order? To place an order, follow these simple steps: Browse our website and add the items you want to your shopping cart. Click on the cart icon and review your selections. Proceed to the checkout page, where you'll enter your shipping information and payment details. Review your order one last time, then click "Check Out" to complete your purchase.

FAQs | Meetbox | Video Conferencing, Meetings and Collaborations Equipment

Frequently Asked Questions

Orders:

How To Place Your Order

1. I’m a New Customer

Registering for an account is the fastest way to purchase from Meetbox.ng. It also provides you with all site functionality when ordering from our site.

2. I’m a Registered Returning Customer

Log into your account

To continue, please enter your email address and password that you use for your account.

Purchase Order Checkout

1. Do you accept Purchase Orders?

Yes, we do. if you would rather purchase via a Purchase Order.

2. How to perform Purchase Order Checkout

Log in to your account.
Browse our catalog and add products to your cart.
Go to the checkout page and select "Purchase Order" as your payment method.
Fill in the required PO details and submit your order.

3. Can I use a Purchase Order for online orders as an individual customer?

No, Purchase Orders are typically used by businesses and organizations for bulk orders. If you're an individual customer, we recommend using our standard checkout process.

4. What are the payment terms for Purchase Orders?

Payment terms for Purchase Orders may vary based on your business agreement with us.

5. How do I check the status of my Purchase Order?

You can check the status of your Purchase Order by logging into your account and navigating to the "Order History" section. There, you will find updates on order processing, shipping, and delivery.

6. Can I make changes to the submitted Purchase Order?

Changes to a submitted Purchase Order may be possible, but it depends on the order's status. Please contact our team immediately if you need to make changes to your PO.

7. What is the cancellation policy for Purchase Orders?

Our cancellation policy for Purchase Orders also depends on the order's status. Contact our customer support team as soon as possible if you wish to cancel your PO.

8. Are there any discounts for bulk Purchasing Orders?

We may offer discounts for bulk orders based on the quantity and products ordered. Please contact our sales team for specific pricing and discount inquiries.

9. How long does it take to process and fulfill a Purchase Order?

The processing and fulfillment time for Purchase Orders can vary based on order complexity and product availability. We aim to fulfill orders as quickly as possible and will provide estimated delivery times during the checkout process.

10. I Sent Over A PO, When Will I Get Confirmation?

Thank you for your purchase order! You will receive e-mail confirmation once your Sales Order has been processed. Once you receive an email containing your sales order number, you can log onto our website to check the status.

Direct Checkout

1. How do I place an order? To place an order, follow these simple steps:

Browse our website and add the items you want to your shopping cart.
Click on the cart icon and review your selections.
Proceed to the checkout page, where you'll enter your shipping information and payment details.
Review your order one last time, then click "Check Out" to complete your purchase.

2. Can I make changes to my order after it's been placed?

Once your order has been confirmed, it may not be possible to make changes. However, please contact our support team immediately, and we will do our best to assist you.

3. How can I track my order?

Once your order ships, you will receive an email with a tracking number and instructions on how to track your package. You can also log in to your account on our website to check the status of your order.

4. Do you offer international shipping?

Yes, we offer international shipping to many countries. During the checkout process, you can select your country, and available shipping options and costs will be displayed.

5. What is your return and refund policy?

Our return and refund policy can be found on our Returns page. Please review this page for information on how to initiate a return and the conditions for receiving a refund.

6. I received a damaged or incorrect item. What should I do?

If you receive a damaged or incorrect item, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on your preference.

7. Can I cancel my order?

You may be able to cancel your order if it has not yet been processed. Please contact our customer support team as soon as possible to inquire about order cancellation.

8. What Is My Order Status?

If you logged in or created an account during checkout, you can look up your order here.
For items in stock, orders usually ship within 1-2 business days.
Please be aware that some orders may be delayed by order processing or other issues.
Once the order is processed, you will receive a shipment confirmation email with shipment tracking information.
Shipping time is dependent on the location and shipping method selected at checkout.

Payments:

1. What Payment Methods Do You Accept?

We accept Visa, MasterCard Cards powered and secured by Flutterwave(https://flutterwave.com/ng/term)
We also accept Bank Transfers

** If you choose to pay by bank transfer, you will receive instructions on how to send your payment once you submit your order.

2. I Need a Copy of My Invoice.

To view your invoice, find the order on your account's My Orders page and click the "Order Details" button.

3. Taxation and VAT

We charge the standard 7.5% VAT on all orders